Uh.... details kept vague, but the bank I bank with (locals to this part of the world probably can figure it out) chose to close down for something like 5 days last week for some IT banking system thing.
Long story short, my main account is screwed up in the most bizarre way and their system thinks I have the amount I have while at the same time thinking I have several thousand dollars less than that. THOUSAND! There are other issues for me as well, and I've seen people mentioning at least one of these issues online too but after a week of chasing down the bank support people (not the IT people, which honestly is who I need/want to talk to but I get why I can't) I went in to a branch in person yesterday and after half an hour didn't have any more resolution other than "a ticket is in, we will try to fix it" and it's like ok but I HAVE TO PAY RENT AND NOW HALF OF YOUR SYSTEM THINKS I CAN'T!
I did get them to promise (as in I assume they will follow through) to make sure my rent will go through next week but I still feel like I have to keep chasing this down and let's be honest, I don't have the extra time, energy and patience for this but I'm doing it anyway.
One brother has already suggested I go to the news with it but that's not really my style... I'm just trying to manage my anxiety around this (I can't actually "live" with the missing money, stuff needs to get fixed and yesterday) while trying to trust them to sort it out while also spinning out about how they might just say "well, sorry, that money is gone in our favour k bye!" and then overthinking the fact that they don't have any idea what's gone wrong and I have some guesses that may or may not be right and I really want to sit down with someone face to face and watch them fix it, but I don't know if that's going to happen.
Talking to the person at the branch yesterday did help a bit vs the dumb emails and phone calls, but I'm having a hard time just letting this be.
And I'm trying not to beat myself up... but I feel like I somehow brought this on myself by asking Jason (who used to work with computers) what proof the bank had if the new system suddenly thought I had a random amount of money missing from my account and I had no way to prove it or something like that an he sort of said "yeah, well, you're hooped". I hope he's not accurate and I'm sure they have the old system around somewhere but I really need this fixed and I need to not stress this much while it's getting fixed but also MAKE IT STOP I DON'T WANT TO DEAL WITH GROWN UP STUFF ANYMORE.
2 comments:
Yikes, that's a big issue from the update.
They should (better) have the old system around to track things, and the new system should have the same history, so they (hopefully) just need someone to track things down in the database and make the fix.
But ugh... sending big hugs.
Yeah it's a huge issue,for me anyway... they have the old system around and the front end folks are kind of like uh...... and so it's on the back end folks to figure it out and I just wish I could talk to one of them in person rather than explaining through someone what I think happened (I'm pretty sure I know where the issue came in, both on their shut down and reopen days)....
But yeah... I'll take those hugs! Sigh. Hopefully a fix "soon"... it'd be great to be able to easily pay rent and not have to worry for the next week!
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